Not long ago I picked up a call from one of our “special” l-users who was having an issue saving her input in a web application. Already skeptical based on the source of the call and the fact that this issue hadn’t been reported previously by one of our users that actually does their job, […]
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]
Hey all, it’s Skippy, figured I’d finally break down and koin here since some of the old TSC gang was here. At any rate, I’m still working for the Department from Hell within $uncle, and out of the original 37 folks that were forced into this department 2 years ago, 5 of us are left. […]
This was one of my very first in-person IT support calls back at $University. A sorority girl had spilled margarita mix all over her laptop keyboard and brought it in. She managed to do a rather decent job cleaning out all the margarita mix, and the laptop seemed to boot up with no ill effects. […]
I own my own IT business, and have specialties in cybersec and computer forensics. It never fails that at the most inconvenient time, I’ll get a call or message from a random person that was recommended to me by a mutual friend. Thus was the case the other day… At 11:45 PM on 12/25, I […]
Our copiers are configured with a secure printing solution that stores the jobs until the user taps their badge on a sensor and releases them. Recently, we had a user call in claiming that her badge wasn’t working when she tried to print. Now, this particular person is one of our “extra-special” types, so I […]
We have had issues with our many fax lines for some time. It seemed like every time AT&T did work on one line or the other, two more would stop working. Finally, they dispatched a tech for one of our calls who noticed that a 900-pair line had been cut about halfway through – taking […]
I received a call from an End-user. This end user is apparently pretty intelligent. Just not on Computers. This user also is a Health Officer pretty high up in the Local Government here. So i guess i should give them a Break, because the stress they are currently under for COVID. This End-user called and […]
This is another tale from many years ago when I was an indie IT guy in southeastern UK… Amongst my many and varied customers there is a firm of solicitors that have a higher moron-content than most Government departments and who have provided me with several of my more ludicrous stories. This time they’re going […]
I used to inhabit TSC, a previous incarnation of this site, and post there fairly frequently. I thought you might like to see some of the tales I posted there some years ago and to this end followed a suggestion by a fellow inmate of the old site and located them on the Wayback Machine. […]