Turn off the Computer…
Turn off the Computer… avatar

Tech: “Ok sir I think we will need to turn off your computer please hold the power button down until all the lights go out.” User: “ok done, now what.” Tech: “Just to make sure all the lights and noises have stopped coming out of your computer?” User: “I still hear the fan noise and the […]

Monitor Issues from Solar Flares
Monitor Issues from Solar Flares avatar

Back in the prehistoric days of computing when monitors were still tube, and before people could verify things easily on the Internet, I had a user that we’ll just call “B”. B believed anything you told her about computers. One day her monitor turned off, and she called me up. I went over there and […]

Wireless Monitoring Monitor
Wireless Monitoring Monitor avatar

I like to keep spare monitors and such around my desk. One day a user walks in and asks how we knew she had gone to a ‘bad’ website. We didn’t really know, our firewall just blocked her and gave her a small warning…. but I saw no reason to let her know that. I […]