Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]
OMG I could not make this up if I tried: “Internet is out” “Are there any lights on on the modem?” “Well, no, the outlet isn’t working and we have an electrician coming to look at that, but shouldn’t the internet still be working?” “Um. No. The internet comes from the modem and that sends […]
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]
Our copiers are configured with a secure printing solution that stores the jobs until the user taps their badge on a sensor and releases them. Recently, we had a user call in claiming that her badge wasn’t working when she tried to print. Now, this particular person is one of our “extra-special” types, so I […]
I received a call from an End-user. This end user is apparently pretty intelligent. Just not on Computers. This user also is a Health Officer pretty high up in the Local Government here. So i guess i should give them a Break, because the stress they are currently under for COVID. This End-user called and […]
This is another tale from many years ago when I was an indie IT guy in southeastern UK… Amongst my many and varied customers there is a firm of solicitors that have a higher moron-content than most Government departments and who have provided me with several of my more ludicrous stories. This time they’re going […]
Problem in chair, not in computer.