Client: I need you to come fix this equipment ASAP. This affects patient care! Me: How long has the equipment been down? Client: Over a year now. Me: And this is only now affecting patient care? Sorry, but it doesn’t meet the standards. We’ll get to you when we can.
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]
“How do I check my balance on my iCloud account?” asked by $dad right before dinner. He meant monetarily…
A client I recently had for a few months was quite a challenge because he had an aversion to rebooting his computer. And when I say aversion, I mean it, since he’d often go weeks or months between reboots before I came along. Why you ask, would he do such a thing? Because he didn’t […]
Hey all, it’s Skippy, figured I’d finally break down and koin here since some of the old TSC gang was here. At any rate, I’m still working for the Department from Hell within $uncle, and out of the original 37 folks that were forced into this department 2 years ago, 5 of us are left. […]
This was one of my very first in-person IT support calls back at $University. A sorority girl had spilled margarita mix all over her laptop keyboard and brought it in. She managed to do a rather decent job cleaning out all the margarita mix, and the laptop seemed to boot up with no ill effects. […]
My dad called me a couple weeks ago because he said he couldn’t log into his laptop. This, for anyone who knows my dad, could mean anythng, such as his mouse wasn’t working. I remoted into his laptop, and sure enough, he had logged in successfully, he was simply being prompted to set up a […]
I own my own IT business, and have specialties in cybersec and computer forensics. It never fails that at the most inconvenient time, I’ll get a call or message from a random person that was recommended to me by a mutual friend. Thus was the case the other day… At 11:45 PM on 12/25, I […]
Our copiers are configured with a secure printing solution that stores the jobs until the user taps their badge on a sensor and releases them. Recently, we had a user call in claiming that her badge wasn’t working when she tried to print. Now, this particular person is one of our “extra-special” types, so I […]
We have had issues with our many fax lines for some time. It seemed like every time AT&T did work on one line or the other, two more would stop working. Finally, they dispatched a tech for one of our calls who noticed that a 900-pair line had been cut about halfway through – taking […]