The Interview
The Interview
The Case of the Disappearing Shortcuts
Just got off a call with a user. He claimed his shortcuts on his Desktop all disappeared suddenly. I remote into his computer, and find that all his icons are still there, they just have a different image because CCleaner installed its own browser during an update. I quickly change over the default browser back […]
Psychics R Us
Got a call yesterday from a user I regularly do hourly work for. He said he couldn’t get into his laptop becaise BitLocker was requesting a long code to get back in and he asked me for the code. I let $user know that I had no idea what the code was, since I never […]
those darn password updates…
Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
thinking is hard…
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]
Is that how it works?
OMG I could not make this up if I tried: “Internet is out” “Are there any lights on on the modem?” “Well, no, the outlet isn’t working and we have an electrician coming to look at that, but shouldn’t the internet still be working?” “Um. No. The internet comes from the modem and that sends […]
Brain Freeze
Not long ago I picked up a call from one of our “special” l-users who was having an issue saving her input in a web application. Already skeptical based on the source of the call and the fact that this issue hadn’t been reported previously by one of our users that actually does their job, […]
But it affects patient care!
Client: I need you to come fix this equipment ASAP. This affects patient care! Me: How long has the equipment been down? Client: Over a year now. Me: And this is only now affecting patient care? Sorry, but it doesn’t meet the standards. We’ll get to you when we can.
Laptop Wont Power on…
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]
iCloud… The bank?
“How do I check my balance on my iCloud account?” asked by $dad right before dinner. He meant monetarily…