Went to a user’s house earlier today because she said she was having issues with $ISP, and being unable to get into her email. After about ten seconds, I quickly realized her problem. She had no borking clue what she was doing. Instead of typing in her password, she was literally putting in her email […]
Many long-timers here might recall that while my dad is amazing in certain subjects, such as math and engineering (especially HVAC and related subfields), in other areas, he leaves much to be desired. Case in point. We live in a part of Florida that is now on the outer edge of the threat zone of […]
For several years, I’ve worked with a psychologist on her computer issues, as her previous IT support person left a lot to be desired. She’s very good in her field, but as far as computers, and sometimes even the laws of physics apparently, she could use a little polish. She emailed me this morning because […]
Just got assigned a ticket by my (apparently) evil boss. Thought nothing of it until I read the ticket: ” My “v” key on the Microsoft Keyboard thingy is not working. all the other keys work and I wanted to ask if it would be possible to replace just the one key? ” Wow. Just. […]
So, one day I’m talking to a member of our account team and she asks me if we’ve resolved the issue with the fax machine in a nearby unit. Now, as the operations lead for my team, I assign most of the tickets that come into the help desk – so I’m usually aware of […]
This morning, I got woken up by a notification on my phone. I had hoped to sleep in today for the first Sunday in many weeks, but of course, true to form, that was not meant to be. It was an email from a client who couldn’t find a file on their computer after he […]
About once or twice a month, I get a potential client who comes in and is utterly convinced they are the victim of being hacked. Invariably, they all had several things in common: 1. They had a recent setback in their lives such as a divorce or rough patch in their marriage/relationship, or were recently […]
Yesterday, my dad reminded me for the umpteenth time that the battery in his 8-year old laptop was dead, and needed a replacement, despite the fact that I sent him a link to the replacement last year for him to buy, only for him to sit on it, and do nothing. Yesterday, he asked me, […]
Yesterday, I talked to my mom, a retired doctor about two big hospitals in the area that got hit wit major cyberattacks. Two minutes later my dad asks “What about that church that got hit with ransomware?” He somehow thought a church was the same thing as a pair of hospitals.
Got a call from a user yesterday right around closing time because of course I did, and of course, it was an emergency, and of course, they called right when I was on a conference call with $majorClient which went well into the evening, so I told $user that I’d have to get to them […]