Running my own business, I learned pretty quickly that there’s no shortage of crazy people out there that think they’ve been the victim of hacking, when it was really a case of them not knowing how their computer worked, but one user in the Tinfoil Hat Club, as I refer to them, takes the cake. […]
“I don’t know if I have a password for Outlook, I just click the icon and my Gmail is there” I got this, after telling him that he probably needs to re-enter his Gmail account, which would likely fix his Outlook desktop app not syncing with his Gmail.
I got a ticket from someone who works close enough to the IT department that they are even considered to be IT. Their position is to actually be the go between from IT to a LAB, with a heavier presence on the IT Side. This individual asked us to fix their work email configuration because […]
So a user called up and said that he had moved offices and was just trying to get set up at the new location on a computer that was already there. Common occurrence. I remoted in and set him up just fine. At that point, he asks if his second monitor will start working. I […]
Just got off a call with a user. He claimed his shortcuts on his Desktop all disappeared suddenly. I remote into his computer, and find that all his icons are still there, they just have a different image because CCleaner installed its own browser during an update. I quickly change over the default browser back […]
Got a call yesterday from a user I regularly do hourly work for. He said he couldn’t get into his laptop becaise BitLocker was requesting a long code to get back in and he asked me for the code. I let $user know that I had no idea what the code was, since I never […]
Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]
OMG I could not make this up if I tried: “Internet is out” “Are there any lights on on the modem?” “Well, no, the outlet isn’t working and we have an electrician coming to look at that, but shouldn’t the internet still be working?” “Um. No. The internet comes from the modem and that sends […]