So, one day I’m talking to a member of our accounting team and she asks me if we’ve resolved the issue with the fax machine in a nearby unit. Now, as the operations lead for my team, I assign most of the tickets that come into the help desk – so I’m usually aware of […]
This morning, I got woken up by a notification on my phone. I had hoped to sleep in today for the first Sunday in many weeks, but of course, true to form, that was not meant to be. It was an email from a client who couldn’t find a file on their computer after he […]
About once or twice a month, I get a potential client who comes in and is utterly convinced they are the victim of being hacked. Invariably, they all had several things in common: 1. They had a recent setback in their lives such as a divorce or rough patch in their marriage/relationship, or were recently […]
Yesterday, my dad reminded me for the umpteenth time that the battery in his 8-year old laptop was dead, and needed a replacement, despite the fact that I sent him a link to the replacement last year for him to buy, only for him to sit on it, and do nothing. Yesterday, he asked me, […]
Yesterday, I talked to my mom, a retired doctor about two big hospitals in the area that got hit wit major cyberattacks. Two minutes later my dad asks “What about that church that got hit with ransomware?” He somehow thought a church was the same thing as a pair of hospitals.
Got a call from a user yesterday right around closing time because of course I did, and of course, it was an emergency, and of course, they called right when I was on a conference call with $majorClient which went well into the evening, so I told $user that I’d have to get to them […]
So, we have a new building on the way to replace one that’s very outdated. One day, we get an e-mail from some clerical person who’s putting together a phone list for the new building, asking if the everyone will keep their numbers after the move or if they will change. Immediately, about 50 sarcastic […]
Running my own business, I learned pretty quickly that there’s no shortage of crazy people out there that think they’ve been the victim of hacking, when it was really a case of them not knowing how their computer worked, but one user in the Tinfoil Hat Club, as I refer to them, takes the cake. […]
“I don’t know if I have a password for Outlook, I just click the icon and my Gmail is there” I got this, after telling him that he probably needs to re-enter his Gmail account, which would likely fix his Outlook desktop app not syncing with his Gmail.
I got a ticket from someone who works close enough to the IT department that they are even considered to be IT. Their position is to actually be the go between from IT to a LAB, with a heavier presence on the IT Side. This individual asked us to fix their work email configuration because […]