A user called the IT helpdesk in a panic, complaining that their headphones weren’t working. I sighed. This was, after all, a very… ummmm… ‘sharp’ user we were talking about. After a few minutes of troubleshooting, I finally realized I would have to walk over to their desk and put eyes on the problem. As soon as I got there, it was clear that the user had mistakenly plugged the USB cord into the network port on their laptop.
“It looks like the problem was that you were trying to plug a USB cable into a network port,” I said with a heavy dose of sarcasm. “You know, one of those ports that looks nothing like a USB port? Yeah, that one.”
The user seemed confused. “Oh, why won’t that work? It fits right in there!”
I shook my head. “Well, it seems to work now that we plugged the USB cable into the USB port. That’s the important part.”
“I still don’t understand why I have to go through all these steps”, said the user, obviously upset at the amount of time they had lost due to what they firmly believed was my mistake.
I just walked away. Understand? No. You certainly don’t.