Laptop Wont Power on…
wolfee182

I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on  and nothing was on the screen. This user has had this Laptop and dock setup for a few months now.   I asked if she had any lights on it and she said the only light was the one where the dock plugs in to the side of it.  Of course, I had to ask if she had pressed the power button to turn it on and she confirmed that she did with no change.  I then tell her that someone will have to be there to take a look at it further. 

Everyone else was busy, so I went to go find this users workstation. They moved desks recently and had a good idea where it was but not exactly.  When I  found the users desk, they weren’t there and I could see that the Laptop was on and the secondary monitor was the only screen with anything on it. The user walks in a moment later and points to the laptop screen being black as being the problem. I went into the settings and told it to use both screens when docked. I asked her what screen she liked the icons on to find out which one should be the primary. She proceeded to tell me where she liked all of here programs on her screen. I stopped her and had to explain what the icons are and asked again where she liked them. 

Why are we forced to give users equipment they have no clue to use or even want to learn???

1 thought on “Laptop Wont Power on…
wolfee182

  1. Adding on…

    About an hour later I pick up a call from the same user and she wants to move all of the icons back onto the laptop screen (I assume that she had Wolfee182 put them on the larger one earlier). I explained that she didn’t need to worry about it since the desktop icons would, in fact, be on the laptop screen when she unplugged from the dock to take it home. However, she was adamant that she wanted the icons moved, so I walked up to her office to figure out what was going on. Apparently, when she’s in the office, she likes to do all of her work on the bigger monitor – which is why she had Wolfee182 move make that display the primary earlier. Later, she realized that having the laptop screen on meant that she had some free space to leave her desktop icons while she worked so she wouldn’t have to minimize windows, etc. to open other items. It made sense, sort of, but she was so clueless that I wish she’d just docked the laptop, turned it on, used the larger monitor for everything, and never bothered us with trying to use both. BTW – did I mention that it took me several minutes to explain that she doesn’t have both a laptop AND a desktop computer? smh…

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