I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one where the dock plugs in to the side of it. Of course, I had to ask if she had pressed the power button to turn it on and she confirmed that she did with no change. I then tell her that someone will have to be there to take a look at it further.
Everyone else was busy, so I went to go find this users workstation. They moved desks recently and had a good idea where it was but not exactly. When I found the users desk, they weren’t there and I could see that the Laptop was on and the secondary monitor was the only screen with anything on it. The user walks in a moment later and points to the laptop screen being black as being the problem. I went into the settings and told it to use both screens when docked. I asked her what screen she liked the icons on to find out which one should be the primary. She proceeded to tell me where she liked all of here programs on her screen. I stopped her and had to explain what the icons are and asked again where she liked them.
Why are we forced to give users equipment they have no clue to use or even want to learn???