The Case of the Disappearing Shortcuts
The Case of the Disappearing Shortcuts avatar

Just got off a call with a user. He claimed his shortcuts on his Desktop all disappeared suddenly. I remote into his computer, and find that all his icons are still there, they just have a different image because CCleaner installed its own browser during an update.

I quickly change over the default browser back to Chrome, and uninstall CCleaner’s browser. He suddenly proclaims all the shortcuts were there. I told him they were never lost, just the icon changed, and I changed it back…

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