For several years, I’ve worked with a psychologist on her computer issues, as her previous IT support person left a lot to be desired. She’s very good in her field, but as far as computers, and sometimes even the laws of physics apparently, she could use a little polish. She emailed me this morning because […]
Category: Story
“V” Is… not so much for Victory, here
Just got assigned a ticket by my (apparently) evil boss. Thought nothing of it until I read the ticket: ” My “v” key on the Microsoft Keyboard thingy is not working. all the other keys work and I wanted to ask if it would be possible to replace just the one key? ” Wow. Just. […]
For those about to bad-mouth IT…
So, one day I’m talking to a member of our accounting team and she asks me if we’ve resolved the issue with the fax machine in a nearby unit. Now, as the operations lead for my team, I assign most of the tickets that come into the help desk – so I’m usually aware of […]
That was easy…
This morning, I got woken up by a notification on my phone. I had hoped to sleep in today for the first Sunday in many weeks, but of course, true to form, that was not meant to be. It was an email from a client who couldn’t find a file on their computer after he […]
Not in the job description
About once or twice a month, I get a potential client who comes in and is utterly convinced they are the victim of being hacked. Invariably, they all had several things in common: 1. They had a recent setback in their lives such as a divorce or rough patch in their marriage/relationship, or were recently […]
My dear Dad…
Yesterday, my dad reminded me for the umpteenth time that the battery in his 8-year old laptop was dead, and needed a replacement, despite the fact that I sent him a link to the replacement last year for him to buy, only for him to sit on it, and do nothing. Yesterday, he asked me, […]
Almost too easy
Got a call from a user yesterday right around closing time because of course I did, and of course, it was an emergency, and of course, they called right when I was on a conference call with $majorClient which went well into the evening, so I told $user that I’d have to get to them […]
Because we like to make things difficult
So, we have a new building on the way to replace one that’s very outdated. One day, we get an e-mail from some clerical person who’s putting together a phone list for the new building, asking if the everyone will keep their numbers after the move or if they will change. Immediately, about 50 sarcastic […]
The voices…
Running my own business, I learned pretty quickly that there’s no shortage of crazy people out there that think they’ve been the victim of hacking, when it was really a case of them not knowing how their computer worked, but one user in the Tinfoil Hat Club, as I refer to them, takes the cake. […]
Work Email Configuration
I got a ticket from someone who works close enough to the IT department that they are even considered to be IT. Their position is to actually be the go between from IT to a LAB, with a heavier presence on the IT Side. This individual asked us to fix their work email configuration because […]