About once or twice a month, I get a potential client who comes in and is utterly convinced they are the victim of being hacked. Invariably, they all had several things in common: 1. They had a recent setback in their lives such as a divorce or rough patch in their marriage/relationship, or were recently […]
Yesterday, my dad reminded me for the umpteenth time that the battery in his 8-year old laptop was dead, and needed a replacement, despite the fact that I sent him a link to the replacement last year for him to buy, only for him to sit on it, and do nothing. Yesterday, he asked me, […]
Got a call from a user yesterday right around closing time because of course I did, and of course, it was an emergency, and of course, they called right when I was on a conference call with $majorClient which went well into the evening, so I told $user that I’d have to get to them […]
So, we have a new building on the way to replace one that’s very outdated. One day, we get an e-mail from some clerical person who’s putting together a phone list for the new building, asking if the everyone will keep their numbers after the move or if they will change. Immediately, about 50 sarcastic […]
Running my own business, I learned pretty quickly that there’s no shortage of crazy people out there that think they’ve been the victim of hacking, when it was really a case of them not knowing how their computer worked, but one user in the Tinfoil Hat Club, as I refer to them, takes the cake. […]
I got a ticket from someone who works close enough to the IT department that they are even considered to be IT. Their position is to actually be the go between from IT to a LAB, with a heavier presence on the IT Side. This individual asked us to fix their work email configuration because […]
So a user called up and said that he had moved offices and was just trying to get set up at the new location on a computer that was already there. Common occurrence. I remoted in and set him up just fine. At that point, he asks if his second monitor will start working. I […]
Just got off a call with a user. He claimed his shortcuts on his Desktop all disappeared suddenly. I remote into his computer, and find that all his icons are still there, they just have a different image because CCleaner installed its own browser during an update. I quickly change over the default browser back […]
Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]