The last few days, I’ve been having issues with $troubleUser. She’s gotten on y case or called for things that were either incredibly insignificant, or complete non-issues. – Monday: Had to go into the office to set up a computer for a new employee, and of course, $troubleUser was there. She was going on and […]
You don’t know hostile…
Yesterday, my dad called out of the blue to ask if I had a spare HDMI cable. I had several laying around, so I told him to come by to pic one up. For any normal person, this is a process that would take ~15 seconds. But not my father. While still on the phone […]
But it doesn’t LOOK the same!
The trouble user I posted about a while back, she’s proven to be just as advertised. The other day, she emails me, saying she can’t get to one particular website, and it’s an emergency because it’s critical to her job. I reply back as soon as I could since I was in the midst of […]
C Obsession
I’ve had a long time client who’s a retired CPA, who’s been doing people’s taxes literally since JFK was in office, and he always seems to call/email/text at the most inconvenient times about largely insignificant things. Full disclosure, he does occasionally have legit issues, but those occur for him perhaps once every 10-12 months, if […]
New User
A few weeks ago, a client I’ve had for years had an employee who was retiring, so they needed to hire a replacement. The lady they hired, I could tell from the jump, she was going to be trouble. Within the first two minutes of trying to set up her laptop, she interrupted me no […]
Sharing is caring!
It was a relatively typical day in the IT department; My fellow admins and I were working on the network, ensuring everything was running smoothly. We had been receiving a high volume of requests from users, so I was glad to have help from some fellow admins on the helpdesk lines. I was especially delighted […]
My headphones don’t (net)work!
A user called the IT helpdesk in a panic, complaining that their headphones weren’t working. I sighed. This was, after all, a very… ummmm… ‘sharp’ user we were talking about. After a few minutes of troubleshooting, I finally realized I would have to walk over to their desk and put eyes on the problem. As […]
Psychics R Us, you do it, we knew it!
Got a voicemail from my Dad today whilst logged in remotely for $work. He said the internet connection was down and asked if it was because the contractors were digging to install the new fiber optic cable for the neighborhood he lives in, in advance of them switching over to the fiber optic carrier, and […]
Can’t dumb it down enough…
Went to a user’s house earlier today because she said she was having issues with $ISP, and being unable to get into her email. After about ten seconds, I quickly realized her problem. She had no borking clue what she was doing. Instead of typing in her password, she was literally putting in her email […]
The important things
Many long-timers here might recall that while my dad is amazing in certain subjects, such as math and engineering (especially HVAC and related subfields), in other areas, he leaves much to be desired. Case in point. We live in a part of Florida that is now on the outer edge of the threat zone of […]