Got a call from a manager who was unable to log into our finance system. I found this somewhat odd, since the finance app is LDAP-enabled so it uses the same credentials that the user would use to log into his PC on the network. Since he was having issues, my first assumption was that […]
This morning I picked up a call from a user who wanted to know why the press release she had tried to send out got rejected for a bunch of people. My response was that I would need to see the error messages before I could even begin to figure out the problem. So, she […]
OMG I could not make this up if I tried: “Internet is out” “Are there any lights on on the modem?” “Well, no, the outlet isn’t working and we have an electrician coming to look at that, but shouldn’t the internet still be working?” “Um. No. The internet comes from the modem and that sends […]
Not long ago I picked up a call from one of our “special” l-users who was having an issue saving her input in a web application. Already skeptical based on the source of the call and the fact that this issue hadn’t been reported previously by one of our users that actually does their job, […]
Client: I need you to come fix this equipment ASAP. This affects patient care! Me: How long has the equipment been down? Client: Over a year now. Me: And this is only now affecting patient care? Sorry, but it doesn’t meet the standards. We’ll get to you when we can.
I got a call this morning from one of my wonderful users. Their laptop wasn’t powering on and nothing was on the screen. This user has had this Laptop and dock setup for a few months now. I asked if she had any lights on it and she said the only light was the one […]
Hey all, it’s Skippy, figured I’d finally break down and koin here since some of the old TSC gang was here. At any rate, I’m still working for the Department from Hell within $uncle, and out of the original 37 folks that were forced into this department 2 years ago, 5 of us are left. […]
This was one of my very first in-person IT support calls back at $University. A sorority girl had spilled margarita mix all over her laptop keyboard and brought it in. She managed to do a rather decent job cleaning out all the margarita mix, and the laptop seemed to boot up with no ill effects. […]
My dad called me a couple weeks ago because he said he couldn’t log into his laptop. This, for anyone who knows my dad, could mean anythng, such as his mouse wasn’t working. I remoted into his laptop, and sure enough, he had logged in successfully, he was simply being prompted to set up a […]
I own my own IT business, and have specialties in cybersec and computer forensics. It never fails that at the most inconvenient time, I’ll get a call or message from a random person that was recommended to me by a mutual friend. Thus was the case the other day… At 11:45 PM on 12/25, I […]